Frequently Asked Questions

Discover the answers to your frequently asked questions about our products and services.

CLUB Concierge: Hair Questions

All CLUBhair extensions are 100% raw and unprocessed. We only source single donor, double drawn, super drawn hair—no steam or chemical processing. Each bundle is thick from root to tip and maintains a natural texture that blends beautifully.

Yes—every bundle is co-washed and ready to install. It arrives clean, soft, and prepped for styling.

Yes. Our raw hair can be lifted professionally up to a 613 blonde. We highly recommend using a licensed colorist. If you’re bleaching, please note: high volume developers can slightly loosen the curl pattern, especially on curly textures.

Yes. Our curly textures are raw and will revert back to their natural curl pattern after flat ironing—so long as a heat protectant is used and the hair isn’t overheated.

Avoid using stiff-hold products like spritz or heavy spray. Always fully wash and cleanse the hair after styling to maintain softness and bounce.

Detangle before washing using a wide-tooth comb or detangling brush. For curly textures, separate strands using your fingers and a light oil. Never brush the hair dry—reactivate curls with water or leave-in conditioner before styling.

Yes, but protect your hair first. Apply a sulfate-free, silicone-free conditioner and set it into the hair using a low heat blow dryer or diffuser. After swimming, immediately wash and detangle to remove any chlorine or salt buildup. These steps help maintain the hair’s integrity and softness.

CLUBhair can be reused multiple times with proper care. Our bundles are raw, full, and high quality. For care instructions, refer to your CLUBhair kit or the product detail pages online.

Yes. All CLUBhair closures and frontals are professionally bleached and pre-washed to ensure a clean, natural, and transparent lace appearance. This service is included with every purchase at no extra cost.

A closure covers the top center of your head where your part would be. It’s great for clients with low hairlines or full edges. Ours are made with HD lace for an undetectable melt.

A 13x6 frontal offers full ear-to-ear coverage, giving you the freedom to part anywhere along the front hairline and style ponytails or updos.


CLUB Concierge: Orders & Shipping

Please allow 1–2 business days for processing. Orders placed after 3 PM EST will begin processing the next business day. Once processed, please allow up to 5 business days for shipping, depending on the shipping method you selected at checkout.

We ship on business days only (Monday through Friday). Orders placed after 3 PM on Friday will begin processing on Monday.

All CLUBhair orders are shipped from Atlanta, Georgia. Every shipment is sent with signature confirmation required to ensure safe delivery.

Once your label is printed, please allow up to 48 hours for tracking updates to appear. If there’s no movement after that, email us athello@theclubhair.comand we’ll take care of it.

Yes. Local pickup is available in Atlanta. Follow us on Instagram@theclubhairfor updates on pickup times, locations, and availability.


CLUB Concierge: Returns & Refunds

Due to the nature of raw hair and hygiene standards, all sales are final. We do not accept returns or exchanges under any circumstances.

If you believe there’s a problem with your order, contact us within 48 hours of delivery athello@theclubhair.com. Please include your order number and clear photos so we can review and resolve it as quickly as possible.

Orders are processed quickly, so we’re unable to cancel, edit, or change orders once they’re placed. Please double-check all details before checking out.

If your order arrives damaged or incorrect, please contact us at hello@theclubhair.com within 48 hours of delivery. Include your order number and clear photos of the item(s) and packaging.